Refund Policy
Last updated: 21 July 2026
An Insider pass costs 199 zł for the year, and we want you to feel that was money well spent. This is how refunds and cancellations work if it wasn't.
The 14-day window
Change your mind within 14 days of your pass starting and we'll refund the full amount, no interrogation required. Email [email protected] from the address on your account, tell us you'd like out, and we'll process it. The refund lands back on your original payment method, usually within five to ten working days depending on your bank.
After 14 days
Past the two-week window, an annual pass is non-refundable for the remainder of the term, because the reporting it funds has already been written and read. You keep full access until the pass runs out at its normal end date — cancelling simply means it won't renew.
How to cancel renewal
Passes don't auto-renew silently. We email you before the year is up and ask whether you'd like another. If you do nothing, nothing is charged. If you'd like to stop earlier, tell us and we'll make sure no renewal notice reaches you.
If something went wrong
Charged twice? Never received your login? Bought two passes by accident? Those aren't "change of mind" cases and we'll sort them regardless of the date — just show us what happened and we'll put it right, including a full refund of anything you were charged in error.
Gifts
A pass bought as a gift can be refunded to the buyer within the same 14-day window, provided the recipient hasn't already activated it. Once it's in use, it follows the normal rules above.
We'd always rather fix a problem than lose a reader over one, so tell us what's wrong before you write us off.
← Back to home